Business Intelligence Archives - Page 4 of 5

Rakesh Reddy

March 30, 2018

How Chatbots Can Help IT Helpdesk Teams Hit SLA Target

30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT helpdesk– HDI Ensuring that an IT help desk or service desk is running hassle free at all times is an ongoing…

Abhishek Shanbhag

Comments (0)

March 23, 2018

Chatbots: AI’s Most Practical Use Case for The Digital Workplace

WHAT DOES A DIGITAL WORKPLACE STAND FOR? A survey by the SMG/CMSWire and Digital Workplace Group as an industry insight for the 2017 Digital Workplace Experience conference revealed that 95 percent of organizations agree that a digital workplace is important. There are several definitions of a digital workplace, so it’s really important…

Jagan Jami

Comments (0)

March 7, 2018

What are enterprise chatbot platforms and what are they for?

“Bots are the new apps” says Microsoft CEO Satya Nadella, “Individual apps are out, Bots are in” says Gartner. While Chatbots are the new technological buzzword in the enterprise world, often less is talked about how bots are built. In this context and as someone who deployed chatbots for Fortune…

Poonam Chug

Comments (0)

February 28, 2018

Human Hand-off in Service Desk Bots

Have you ever wondered if your Bot is “intelligent” enough to handle all possible conversations with the end user? What if the Bot needs to transition the conversation to a live human agent to ensure maximum end user satisfaction? The Bot should be smart enough to recognize when it needs to hand-off…

Celebrating 10 years :

Call us: