Bot builder platform Archives - Page 13 of 15

Abhishek Shanbhag

March 19, 2018

How AI will Impact IT Service Management

If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering the business workflow to its best form. In fact, ITSM organizations have started using AI to achieve…

How Chatbots Help Hr Managers Improve Employee Experience And Reduce Cost Per Contact

Jagan Jami

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March 13, 2018

How Chatbots Help HR Managers Improve Employee Experience and Reduce Cost per Contact

Imagine the spike in productivity if each of your employees is empowered with a knowledgeable and personalized assistant at no further resource cost. With the proliferation and high adoption of chatbots, this is no longer fiction, it is a living reality. HR managers are able to experience an ideal vision…

Jagan Jami

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March 7, 2018

What are enterprise chatbot platforms and what are they for?

“Bots are the new apps” says Microsoft CEO Satya Nadella, “Individual apps are out, Bots are in” says Gartner. While Chatbots are the new technological buzzword in the enterprise world, often less is talked about how bots are built. In this context and as someone who deployed chatbots for Fortune…

Poonam Chug

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February 28, 2018

Human Hand-off in Service Desk Bots

Have you ever wondered if your Bot is “intelligent” enough to handle all possible conversations with the end user? What if the Bot needs to transition the conversation to a live human agent to ensure maximum end user satisfaction? The Bot should be smart enough to recognize when it needs to hand-off…

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