25 May
Manage High Call Volume During COVID-19 Using AI & Call Deflection
Manage High Call Volume During COVID-19 Using Call Deflection & AI The COVID-19 pandemic, and the unique challenges it has posed, has engulfed customers in a wave of fear and uncertainty and put organizations in a jiffy. There has been
28 Jan
How chatbots help you reduce customer service costs
How Chatbots Help You Reduce Customer Service Costs As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix. However, what business stakeholders
16 Jan
7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing
07 Sep
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise
Envisioning The Work-Life Of An Employee In A Chatbot-Driven Enterprise Meet Nathan. He has recently joined ABC Corp. as a Marketing Manager. The new job means a new city and the tension associated with relocation. But one thing that Nathan
19 Mar
How AI will Impact IT Service Management
How AI Will Impact IT Service Management If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering
21 Feb
Why Your Employee IT Self-Service Needs Bots Instead of Portals
Why Your Employee IT Self-Service Needs Bots Instead Of Portals Robotic virtual assistants on the enterprise side are known for their ability to expedite internal inquiries and save time for employees. Reports estimate $8 billion in annual savings from chatbots, with