28 Feb
Human Hand-off in Service Desk Bots
Human Hand-Off In Service Desk Bots Have you ever wondered if your Bot is “intelligent” enough to handle all possible conversations with the end user? What if the Bot needs to transition the conversation to a live human agent to ensure maximum
21 Feb
Why Your Employee IT Self-Service Needs Bots Instead of Portals
Why Your Employee IT Self-Service Needs Bots Instead Of Portals Robotic virtual assistants on the enterprise side are known for their ability to expedite internal inquiries and save time for employees. Reports estimate $8 billion in annual savings from chatbots, with
15 Feb
A Buyer’s Guide To Choosing The Best Chatbot Builder Platform
A Buyer’s Guide To Choosing The Best Chatbot Builder Platform Chatbots are fast replacing apps for some good reasons listed by Forrester’s survey — reduce costs and labor inefficiencies, increase user experience and easy scalability and technology integrations. A chatbot in simple
07 Feb
Different ways your business can use chatbots
Different Ways Your Business Can Use Chatbots ‘80% of businesses want chatbots by 2020’ is projected by Oracle. While there are some are rule-based chatbots built for simpler tasks, the story is treading towards AI powered chatbots for intelligent and complex
02 Feb
Basic Resources Required to Build an Enterprise Chatbot
Basic Resources Required To Build An Enterprise Chatbot “BOTS ARE THE NEW APPS!” – MICROSOFT CEO, SATYA NADELLA Enterprises today use numerous applications for diverse purposes. The different types of apps in an enterprise IT architecture typically include: Productivity ESS
26 Jan
How Can AI Bots Increase IT Helpdesk Support Efficiency?
How Can AI Bots Increase IT Helpdesk Support Efficiency? In the rapidly evolving digital landscape, enterprises are constantly facing challenges to balance the act of minimizing costs and driving efficiencies. In the enterprise, IT helpdesk has become an indispensable part