15 Feb
How can AI and chatbots improve support agent experience & productivity
How can AI and chatbots improve support agent experience & productivity According to a survey, post-covid, 59% of customers will care even more about customer experience than they did in the “before times” when deciding which companies to support or
28 Sep
Privacy And Security Considerations For Consumer-facing Chatbots
Privacy And Security Considerations For Consumer-Facing Chatbots One of the most critical considerations while building consumer facing chatbots is ensuring privacy and security. This is even more important for industries like retail, CPG, banking, healthcare, travel etc. where chatbots capture
11 Sep
How Different CPG Companies Are Using Chatbots To Drive Customer Experience
How Different CPG Companies Are Using Chatbots To Drive Customer Experience The importance of personalized customer experience in the CPG (Consumer Packaged Goods) industry cannot be overstated. However, this is easier said than done. The sheer scale of engaging personally
30 Apr
Leverage Microsoft Power Virtual Agents To Accelerate Your Crisis Response
Leverage Microsoft Power Virtual Agents To Accelerate Your Crisis Response As the world continues its struggle amidst the COVID-19 pandemic, the onus on staying connected with employees in an increasingly remote work environment is the utmost concern for businesses. They
03 Jun
The Aggregator Bot: Unify Multiple Chatbots Into A Single Bot
The Aggregator Bot: Unify Multiple Chatbots Into A Single Bot As the adoption of chatbots continues to increase, organizations are building and deploying specialized chatbots for each function or department. With the growing demand for chatbots for different use cases,
18 Mar
How To Convince Your Leadership To Deploy Enterprise Chatbots
How To Convince Your Leadership To Deploy Enterprise Chatbots From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots