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Total Experience In The Age Of Conversational Ai Platforms

Abhishek Shanbhag

May 18, 2022

Total Experience in the Age of Conversational AI Platforms

Total Experience in the Age of Conversational AI Platforms This new decade that began with the COVID-19 pandemic ushered in an era of business experiences that are mobile, remote, and digital-centric. The keywords here being “experiences” and “digital.” Yes, we are in the midst of a business environment that feeds…

6 Ways Chatbots Can Help Improve Customer Engagement In Cpg & Retail Industry

Abhishek Shanbhag

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December 29, 2021

6 ways chatbots can help improve customer engagement in CPG & Retail industry

Juniper’s recent study, “Conversational Commerce: Market Outlook, Emerging Opportunities, and Forecasts 2021-2025,” has highlighted that the total spend over conversational commerce channels will reach $290 billion by 2025. Conversational commerce leverages chatbots, messaging, and digital voice assistants to automate retail transactions and payments. Chatbots shall process $145 billion of the…

Gina Shaw

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December 1, 2021

23 Experts Share How Chatbots Will Transform Customer Experience in 2022

The COVID-19 pandemic has transformed customer behaviours in an unprecedented way. In order to adapt to the sudden shift towards interacting with customers on digital channels, organizations across the globe have swiftly implemented chatbots to improve customer self-service, provide information, deliver continuous and cost-effective support and delight customers with personalized…

How Are Chatbots Transforming The Oil And Gas Industry

Abhishek Shanbhag

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November 8, 2021

How are chatbots transforming the oil and gas industry

While oil and gas (O&G) is one of the most valuable commodities, the industry witnessed a severe slump in demand amidst movement restrictions and social and economic challenges created by the COVID-19 pandemic. Now, with the O&G market on its way to recovery, leading players are looking for methods to…

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