01 Dec
23 Experts Share How Chatbots Will Transform Customer Experience in 2022
23 Experts Share How Chatbots Will Transform Customer Experience in 2022 The COVID-19 pandemic has transformed customer behaviours in an unprecedented way. In order to adapt to the sudden shift towards interacting with customers on digital channels, organizations across the
08 Nov
How are chatbots transforming the oil and gas industry
How are chatbots transforming the oil and gas industry? While oil and gas (O&G) is one of the most valuable commodities, the industry witnessed a severe slump in demand amidst movement restrictions and social and economic challenges created by the
11 Oct
Improve Your Customer Effort Score with Conversational AI
Improve Your Customer Effort Score with Conversational AI 96% of customers with a high-effort service interaction become more disloyal compared to just 9% who have a low-effort experience. ~ Gartner In recent times, customer-centricity has led to the emergence of
17 Sep
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience We are all aware of how organizations are using chatbots to provide exceptional customer service. Statistics say, “By 2023, more than 60% of all customer service engagements will be
10 Sep
Using Conversational Analytics to Measure and Personalize Customer Experience
Using Conversational Analytics to Measure and Personalize Customer Experience Over the past year, customer behavior has evolved as customers have become more digitally inclined and reliant on online brands to meet their needs. With many brands offering exceptional customer service,