Total Experience In The Age Of Conversational Ai Platforms
Total Experience in the Age of Conversational AI Platforms

Total Experience in the Age of Conversational AI Platforms This new decade that began with the COVID-19 pandemic ushered in an era of business experiences that are mobile, remote, and digital-centric. The keywords here being “experiences” and “digital.”Yes, we are

6 Ways Chatbots Can Help Improve Customer Engagement In Cpg & Retail Industry
6 ways chatbots can help improve customer engagement in CPG & Retail industry

6 ways chatbots can help improve customer engagement in CPG & Retail industry Juniper’s recent study, “Conversational Commerce: Market Outlook, Emerging Opportunities, and Forecasts 2021-2025,” has highlighted that the total spend over conversational commerce channels will reach $290 billion by

chatbots transform customer experience
23 Experts Share How Chatbots Will Transform Customer Experience in 2022

23 Experts Share How Chatbots Will Transform Customer Experience in 2022 The COVID-19 pandemic has transformed customer behaviours in an unprecedented way. In order to adapt to the sudden shift towards interacting with customers on digital channels, organizations across the

How Are Chatbots Transforming The Oil And Gas Industry
How are chatbots transforming the oil and gas industry

How are chatbots transforming the oil and gas industry? While oil and gas (O&G) is one of the most valuable commodities, the industry witnessed a severe slump in demand amidst movement restrictions and social and economic challenges created by the

Conversational AI Service help to Improve Your Customer Effort Score
Improve Your Customer Effort Score with Conversational AI

Improve Your Customer Effort Score with Conversational AI 96% of customers with a high-effort service interaction become more disloyal compared to just 9% who have a low-effort experience. ~ Gartner In recent times, customer-centricity has led to the emergence of

Customer Service And Beyond Harnessing Chatbots To Transform The Customer Experience
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience

Customer Service and Beyond: Harnessing Chatbots to transform the customer experience We are all aware of how organizations are using chatbots to provide exceptional customer service. Statistics say, “By 2023, more than 60% of all customer service engagements will be

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