12 Jul
Using Sentiment Analysis to Improve the Conversational User Experience
Using Sentiment Analysis to Improve the Conversational User Experience Analysis firm Juniper Research predicts, “By 2022, chatbots could help trim business costs by more than $8 billion per year.” The same study anticipates a significant surge in automated customer service
28 Jun
Deploy an IVR Bot to Improve Customer Self Service
Deploy an IVR Bot to Improve Customer Self Service Automated customer interaction is the backbone of any customer-facing communications strategy. Since the advent of the COVID-19 pandemic, there has been a sharp surge in calls to customer service, particularly in
21 Jun
5 Reasons For Enterprise Chatbot Failure and How to avoid them
5 Reasons For Enterprise Chatbot Failure and How to avoid them A Forrester Report declared that “the majority of chatbots were poorly- implemented, systematically ruining customer experiences and – in the case of the worst incarnations – nothing more than
25 May
Using Human Hand Off in Power Virtual Agents for Better Success
Using Human Hand Off in Power Virtual Agents for Better Success Today, AI-enabled chatbots play a significant role in addressing both simple and complex queries of users. Statistics show that 3 in 5 millennials have used chatbots at least once
18 May
The Future of Chatbots: Top statistics to look for in 2021 and beyond
The Future of Chatbots: Top statistics to look for in 2021 and beyond According to a study by Allied Market Research, the global intelligent virtual assistant market was pegged at $3.44 billion in 2019 and is expected to hit $44.25
14 Apr
How Conversational AI is transforming Digital Marketing
How Conversational AI is transforming Digital Marketing With customer experience (CX) becoming a critical deciding factor in the choice of brand, organizations are looking at ways to engage with customers across all digital marketing platforms. As customers increasingly demand round-the-clock