19 Mar
How AI will Impact IT Service Management
How AI Will Impact IT Service Management If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering
13 Mar
How Chatbots Help HR Managers Improve Employee Experience and Reduce Cost per Contact
How Chatbots Help HR Managers Improve Employee Experience And Reduce Cost Per Contact Imagine the spike in productivity if each of your employees is empowered with a knowledgeable and personalized assistant at no further resource cost. With the proliferation and
07 Mar
What are enterprise chatbot platforms and what are they for?
What Are Enterprise Chatbot Platforms And What Are They For? “Bots are the new apps” says Microsoft CEO Satya Nadella, “Individual apps are out, Bots are in” says Gartner. While Chatbots are the new technological buzzword in the enterprise world,
28 Feb
Human Hand-off in Service Desk Bots
Human Hand-Off In Service Desk Bots Have you ever wondered if your Bot is “intelligent” enough to handle all possible conversations with the end user? What if the Bot needs to transition the conversation to a live human agent to ensure maximum
21 Feb
Why Your Employee IT Self-Service Needs Bots Instead of Portals
Why Your Employee IT Self-Service Needs Bots Instead Of Portals Robotic virtual assistants on the enterprise side are known for their ability to expedite internal inquiries and save time for employees. Reports estimate $8 billion in annual savings from chatbots, with
15 Feb
A Buyer’s Guide To Choosing The Best Chatbot Builder Platform
A Buyer’s Guide To Choosing The Best Chatbot Builder Platform Chatbots are fast replacing apps for some good reasons listed by Forrester’s survey — reduce costs and labor inefficiencies, increase user experience and easy scalability and technology integrations. A chatbot in simple