Artificial Intelligence Archives - Page 3 of 13

Using Ai To Accelerate Competitive Advantage

Abhishek Shanbhag

February 25, 2021

Using AI to Accelerate Competitive Advantage

Today’s business landscape is significantly tech-driven, and AI is at the heart of this change. Indeed, for an organization to fully reap the benefits of artificial intelligence, it is no longer sufficient to experiment with it in bits and pieces. Instead, a full-blown AI-driven digital strategy has become a “must-have”…

Rakesh Reddy

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December 30, 2020

Understanding Digital Customer Service And How To Improve It

The digital world has changed the buying process! Customers today are well-informed of products and the market. When they enter stores or talk to a sales representative, today’s customers already know what they want to buy and how much they want to pay for it. They have access to digital…

Chatbots Glossary 35 Terms You Need To Know

Rakesh Reddy

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May 15, 2019

Chatbots Glossary – 35 Terms You Need To Know

Chatbots have gone so mainstream that most people know what they are and their various applications. However, not many people can talk fluidly about it without asking for explanations on certain concepts. Here are a few chatbot-related terminologies that can help change that. These terminologies will definitely help people to…

Rakesh Reddy

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May 10, 2019

7 Ways To Improve FCR At Your Contact Center

First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve. Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or longer reported improvements of up to 30% in their performance. Measuring FCR is beneficial as it evaluates the efficiency…

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