18 Mar
How To Convince Your Leadership To Deploy Enterprise Chatbots
How To Convince Your Leadership To Deploy Enterprise Chatbots From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots
20 Feb
7 quick tips for designing a chatbot personality
7 Quick Tips For Designing A Chatbot Personality One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich,
11 Feb
Top 5 Myths About AI You should stop believing
Top 5 Myths About AI You Should Stop Believing As much as AI and its abilities are being spoken about and speculated today, there are quite a few myths that are doing the rounds as well. While some believe that
28 Jan
How chatbots help you reduce customer service costs
How Chatbots Help You Reduce Customer Service Costs As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix. However, what business stakeholders
16 Jan
7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing
04 Jan
How Voice Assistants Are Transforming The Enterprise Workplace
How Voice Assistants Are Transforming The Enterprise Workplace Leading industry analysts like Gartner predict that voice assistants are gaining a firm hold in the workplace. It is believed that by 2021, 25% of the entire digital workforce will use a virtual employee