21 Jun
5 Reasons For Enterprise Chatbot Failure and How to avoid them
5 Reasons For Enterprise Chatbot Failure and How to avoid them A Forrester Report declared that “the majority of chatbots were poorly- implemented, systematically ruining customer experiences and – in the case of the worst incarnations – nothing more than
18 May
The Future of Chatbots: Top statistics to look for in 2021 and beyond
The Future of Chatbots: Top statistics to look for in 2021 and beyond According to a study by Allied Market Research, the global intelligent virtual assistant market was pegged at $3.44 billion in 2019 and is expected to hit $44.25
25 Feb
Using AI to Accelerate Competitive Advantage
Using AI to Accelerate Competitive Advantage Today’s business landscape is significantly tech-driven, and AI is at the heart of this change. Indeed, for an organization to fully reap the benefits of artificial intelligence, it is no longer sufficient to experiment
30 Dec
Understanding Digital Customer Service And How To Improve It
Understanding Digital Customer Service and How to Improve it The digital world has changed the buying process! Customers today are well-informed of products and the market. When they enter stores or talk to a sales representative, today’s customers already know
15 May
Chatbots Glossary – 35 Terms You Need To Know
Chatbots Glossary – 35 Terms You Need To Know Chatbots have gone so mainstream that most people know what they are and their various applications. However, not many people can talk fluidly about it without asking for explanations on certain
10 May
7 Ways To Improve FCR At Your Contact Center
7 Ways To Improve FCR At Your Contact Center First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve. Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or