Artificial Intelligence Bots Archives - Page 4 of 5

7 Actionable Tips To Reduce Contact Center Call Volume

Abhishek Shanbhag

January 16, 2019

7 Actionable Tips To Reduce Contact Center Call Volume

Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing technologies – right from IVR, CTI, CRM, ACD to AI. But in spite of deploying these technologies, most organizations…

Abhishek Shanbhag

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January 4, 2019

How Voice Assistants Are Transforming The Enterprise Workplace

Leading industry analysts like Gartner predict that voice assistants are gaining a firm hold in the workplace. It is believed that by 2021, 25% of the entire digital workforce will use a virtual employee assistant. Another interesting prediction that Gartner makes is that by 2021 consumer and business spending on VPA speakers…

Rakesh Reddy

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December 19, 2018

Chatbots: The Past, Present, And Future

Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing IT Helpdesk or HR support, generating leads etc. These intelligent machines provide instant service, round the…

Cinu Clement

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November 28, 2018

Multilingual Chatbots: Benefits And Key Implementation Considerations

Introduction Chatbot – the poster child of artificial intelligence is taking the tech world by a storm. Wonder why? It’s easier to realize a quick value add in terms of business outcomes and delivering superior experiences. Additionally, there seems to be an uptick in interest for chatbots that are natively…

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