16 Jan
7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing
04 Jan
How Voice Assistants Are Transforming The Enterprise Workplace
How Voice Assistants Are Transforming The Enterprise Workplace Leading industry analysts like Gartner predict that voice assistants are gaining a firm hold in the workplace. It is believed that by 2021, 25% of the entire digital workforce will use a virtual employee
19 Dec
Chatbots: The Past, Present, And Future
Chatbots: The Past, Present, And Future Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing
28 Nov
Multilingual Chatbots: Benefits And Key Implementation Considerations
Multilingual Chatbots: Benefits And Key Implementation Considerations introduction Chatbot – the poster child of artificial intelligence is taking the tech world by a storm. Wonder why? It’s easier to realize a quick value add in terms of business outcomes and
25 May
Top chatbot use cases in different industries
Top Chatbot Use Cases In Different Industries Chatbots are proliferating in every industry known to humans. Almost 80 percent of businesses look forward to investing or deploy in chatbots by 2020. With penetrating adoption rate, the production and implementation of chatbots would