How Are Chatbots Boosting The Crm Adoption Rates (1)
How Are Chatbots Boosting The CRM Adoption Rates

How Are Chatbots Boosting The CRM Adoption Rates CRMs and the adoption problem Less than 40% of businesses have a CRM adoption rate over 90% - CSO Insights.One of the biggest challenges organizations face with Customer Relationship Management (CRM) platforms

Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots

Understanding The Role Of Sentiment Analysis In Chatbots Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer  and

7 Quick Tips For Designing A Chatbot Personality
7 quick tips for designing a chatbot personality

7 Quick Tips For Designing A Chatbot Personality One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich,

Ai Myth
Top 5 Myths About AI You should stop believing

Top 5 Myths About AI You Should Stop Believing As much as AI and its abilities are being spoken about and speculated today, there are quite a few myths that are doing the rounds as well. While some believe that

How Chatbots Help You Reduce Customer Service Cost
How chatbots help you reduce customer service costs

How Chatbots Help You Reduce Customer Service Costs As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix.  However, what business stakeholders

7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume

7 Actionable Tips To Reduce Contact Center Call Volume Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing

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