29 Apr
Conversational IVR: The what, why and how
Conversational IVR: The What, Why And How Today’s modern customers want more – They expect faster resolution to issues, personalized experiences and effective self-service. Even though traditional IVR systems are deployed with an intention to provide self-service via phone, reduce
29 Mar
Take Your Chatbots To The Next Level With These New Capabilities
Take Your Chatbots To The Next Level With These New Capabilities The adoption of chatbots in enterprises has grown exponentially in the last decade and today, we can see organizations of all sizes using bots for a variety of use
18 Mar
How To Convince Your Leadership To Deploy Enterprise Chatbots
How To Convince Your Leadership To Deploy Enterprise Chatbots From customer support, business intelligence, service management, lead generation to information retrieval, chatbots have gained widespread adoption across functions. The reason why organizations are actively embracing bot technology is that chatbots
08 Mar
How Are Chatbots Boosting The CRM Adoption Rates
How Are Chatbots Boosting The CRM Adoption Rates CRMs and the adoption problem Less than 40% of businesses have a CRM adoption rate over 90% – CSO Insights. One of the biggest challenges organizations face with Customer Relationship Management (CRM)
01 Mar
Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer and
20 Feb
7 quick tips for designing a chatbot personality
7 Quick Tips For Designing A Chatbot Personality One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich,