Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots

Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer  and employee experience, chatbots emerge as a front-runner. According

7 Quick Tips For Designing A Chatbot Personality
7 quick tips for designing a chatbot personality

One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich, personalized and relatable conversations with users and establishes

Ai Myths
Top 5 Myths About AI You should stop believing

As much as AI and its abilities are being spoken about and speculated today, there are quite a few myths that are doing the rounds as well. While some believe that it to be a deus ex machina, a tool

How Chatbots Help You Reduce Customer Service Costs
How chatbots help you reduce customer service costs

As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix.  However, what business stakeholders really want to know are the different ways

7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume

Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing technologies – right from IVR, CTI, CRM, ACD to

Voice Assistants In Digital Workplace Blog Image
How Voice Assistants Are Transforming The Enterprise Workplace

Leading industry analysts like Gartner predict that voice assistants are gaining a firm hold in the workplace. It is believed that by 2021, 25% of the entire digital workforce will use a virtual employee assistant. Another interesting prediction that Gartner makes is

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