How is Conversational Search transforming the digital shopping experience? Research by Forrester says, “Search is a primary tool for customers throughout their life cycle. More than 90% of the consumers use one of the search channels offered (mostly general Internet
Why Voice Bots Are The Future Of Contact Center Customer Service 2020 is the year of customer service transformation. The unique challenges posed by the COVID-19 pandemic caused a wave of uncertainty and panic among consumers.Customers’ natural tendency to prefer
How Different CPG Companies Are Using Chatbots To Drive Customer Experience In response to the COVID-19 crisis, businesses have been focused on ensuring strong collaboration for their remote workforce by adopting new technologies such as modern intranets, cloud, and AI.
How Voice Assistants Are Transforming The Enterprise Workplace Leading industry analysts like Gartner predict that voice assistants are gaining a firm hold in the workplace. It is believed that by 2021, 25% of the entire digital workforce will use a virtual employee
Chatbots: The Past, Present, And Future Chatbots currently are one of the most popular AI technologies in the enterprise world.Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing IT
How To Make A Chatbot Intelligent? Artificial intelligence (AI) has mostly been an obsession for research departments and development shops. Recently, however, the potential business ROI for the enterprise community in the form of amplified customer/employee digital experience extended intelligent