Conversational Ivr
Conversational IVR: The what, why and how

Today’s modern customers want more - They expect faster resolution to issues, personalized experiences and effective self-service. Even though  traditional IVR systems are deployed with an intention to provide self-service via phone, reduce call volume and increase agent productivity, these

Contact Center Automation 1
5 Top Contact Center Automation Trends to Watch For: RPA, Chatbots, and More!

the importance of automation in customer contact centers Customer service as an industry has boomed over the past decade and a half and is valued at $350 billion. Knowing the impact of good customer service on the company’s revenue and positioning in

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