Optimize Your Customer Support In This Holiday Season Using Customer Engagement Bots
Optimize your customer support in this holiday season using customer engagement bots

Optimize your customer support in this holiday season using customer engagement bots The holiday season is around the corner. With the festive cheer comes higher sales, more revenue, and significant work for the customer support teams of e-commerce businesses. Increased

How Can Ai And Chatbots Improve Support Agent Experience & Productivity
How can AI and chatbots improve support agent experience & productivity

How can AI and chatbots improve support agent experience & productivity According to a survey, post-covid, 59% of customers will care even more about customer experience than they did in the “before times” when deciding which companies to support or

How Agent Assist Bots Help Improve Customer Service Productivity
How Agent Assist Bots Help Improve Customer Service Productivity

How Agent Assist Bots Help Improve Customer Service Productivity Customer service agents not only have to resolve customer queries accurately but also need to do that in the least amount of time. Average Handling Time (AHT), therefore, is one of

A Comprehensive Guide To Understanding Chatbot
A Comprehensive Guide To Understanding Chatbots

A Comprehensive Guide To Understanding Chatbots What is a chatbot The past and the present of chatbots What are chatbots capable of doing? Important chatbot features you should be aware of Use cases and benefits &nbsp &nbsp &nbsp &nbsp Functions

Building A Resilient Customer Service
Building A Resilient Customer Service During Uncertain Times

Building A Resilient Customer Service During Uncertain Times The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them

How To Effectively Support Your Remote Workforce With Hr Digital Assistants
How to Effectively Support Your Remote Workforce With HR Digital Assistants

How To Effectively Support Your Remote Workforce With HR Digital Assistants The COVID-19 pandemic has turned the world upside down, leaving many businesses grappling to adjust to a new normal that is constantly changing. Specifically, extended lockdowns are forcing businesses

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