Building A Resilient Customer Service During Uncertain Times
The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them have created confusion, uncertainty, and fear amongst consumers.The
How to Effectively Support Your Remote Workforce With HR Digital Assistants
The COVID-19 pandemic has turned the world upside down, leaving many businesses grappling to adjust to a new normal that is constantly changing. Specifically, extended lockdowns are forcing businesses to implement a long term work-from-home model. In fact, leading tech
How Dynamics 365 Virtual Agents Can Supercharge Your Customer Service
Delivering positive customer experiences has become critical for organizations to drive engagement, purchases, loyalty and retention. To this end, many enterprise leaders have deployed AI customer service technologies like chatbots for various use cases.Several Microsoft customers are already using Bot
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges
The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging digital and AI technologies is not so much an option
Power Virtual Agents & Power Automate – Truly Powerful!
Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to solve unique challenges but can also integrate and leverage
How To Make A Chatbot Intelligent?
Artificial intelligence (AI) has mostly been an obsession for research departments and development shops. Recently, however, the potential business ROI for the enterprise community in the form of amplified customer/employee digital experience extended intelligent capabilities, reduced support costs have become
