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Power Virtual Agents & Power Automate – Truly Powerful!
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03 Dec
Optimize your customer support in this holiday season using customer engagement bots
Optimize your customer support in this holiday season using customer engagement bots The holiday season is around the corner. With the festive cheer comes higher sales, more revenue, and significant work for the customer support teams of e-commerce businesses. Increased
15 Feb
How can AI and chatbots improve support agent experience & productivity
How can AI and chatbots improve support agent experience & productivity According to a survey, post-covid, 59% of customers will care even more about customer experience than they did in the “before times” when deciding which companies to support or
04 Sep
How Agent Assist Bots Help Improve Customer Service Productivity
How Agent Assist Bots Help Improve Customer Service Productivity Customer service agents not only have to resolve customer queries accurately but also need to do that in the least amount of time. Average Handling Time (AHT), therefore, is one of
25 Jul
A Comprehensive Guide To Understanding Chatbots
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20 May
Building A Resilient Customer Service During Uncertain Times
Building A Resilient Customer Service During Uncertain Times The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them