Service desk Chatbot Archives - Page 2 of 2

Abhishek Shanbhag

March 19, 2018

How AI will Impact IT Service Management

If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering the business workflow to its best form. In fact, ITSM organizations have started using AI to achieve…

Jagan Jami

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February 21, 2018

Why Your Employee IT Self-Service Needs Bots Instead of Portals

Robotic virtual assistants on the enterprise side are known for their ability to expedite internal inquiries and save time for employees. Reports estimate $8 billion in annual savings from chatbots, with 80 percent of businesses considering implementing them. Chatbots allow your enterprise to scale seamlessly with speed and alleviates from the…

Jagan Jami

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February 7, 2018

Different ways your business can use chatbots

‘80% of businesses want chatbots by 2020’ is projected by Oracle. While there are some are rule-based chatbots built for simpler tasks, the story is treading towards AI powered chatbots for intelligent and complex tasks. Businesses have created personas that are ubiquitous and have multiplied presence. Chatbots come with the privilege…

How Can Ai Bots Increase It Helpdesk Support Efficiency

Jagan Jami

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January 26, 2018

How Can AI Bots Increase IT Helpdesk Support Efficiency?

In the rapidly evolving digital landscape, enterprises are constantly facing challenges to balance the act of minimizing costs and driving efficiencies. In the enterprise, IT helpdesk has become an indispensable part of business operations. It is playing a critical role in supporting business users with uninterrupted technology services. Without IT…

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