23 Nov
Power Virtual Agents & Power Automate – Truly Powerful!
Power Virtual Agents & Power Automate – Truly Powerful! Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to
16 Sep
Improve Employee training and Engagement with Knowledge Bots
Improve Employee Training and Engagement With Knowledge Bots Rapidly increasing digitization and the emergence of hybrid working practices have resulted in a permanent shift in the kind of experiences employees expect at the workplace. Just as modern-day customers want faster,
08 Nov
How are chatbots transforming the oil and gas industry
How are chatbots transforming the oil and gas industry? While oil and gas (O&G) is one of the most valuable commodities, the industry witnessed a severe slump in demand amidst movement restrictions and social and economic challenges created by the
25 May
Using Human Hand Off in Power Virtual Agents for Better Success
Using Human Hand Off in Power Virtual Agents for Better Success Today, AI-enabled chatbots play a significant role in addressing both simple and complex queries of users. Statistics show that 3 in 5 millennials have used chatbots at least once
15 Jan
Why The Future Of Chatbots is Low-Code
Why The Future Of Chatbots is Low-Code Gartner predicts, Low-code application building would gather more than 65% of all app development functions by the year 2024. The COVID-19 pandemic has disrupted the entire business landscape and compelled businesses to face
20 May
Building A Resilient Customer Service During Uncertain Times
Building A Resilient Customer Service During Uncertain Times The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them