Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe In today’s fast-paced, digital-first world, customer needs and expectations continue to rise, raising the demand for customer contact centers all over the globe. In Europe, particularly, the change
Generate 5X ROI on chatbots with a personalized engine Way back in 1998, Jeff Bezos once remarked, “If we have 4.5 million customers, we shouldn’t have one store. We should have 4.5 million stores.” More than two decades later, one
Using AI to Accelerate Competitive Advantage Today’s business landscape is significantly tech-driven, and AI is at the heart of this change. Indeed, for an organization to fully reap the benefits of artificial intelligence, it is no longer sufficient to experiment
How Is AI Transforming Enterprise Software Applications A recent survey by Gartner predicts, “By 2021, 40% of new enterprise applications implemented by service providers will include AI technologies.” The world of business is undergoing a massive change owing to the
9 Components Of A High-Performing Chatbot Chatbot conversations will deliver $8 billion in cost savings by 2022– Juniper Research Chatbots are being widely used by businesses. But what does it take to build a truly advanced and enterprise-grade chatbot? Let’s
Chatbots Glossary – 35 Terms You Need To Know Chatbots have gone so mainstream that most people know what they are and their various applications. However, not many people can talk fluidly about it without asking for explanations on certain