Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges
The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging digital and AI technologies is not so much an option
Chatbots: The Past, Present, And Future
Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing IT Helpdesk or HR support, generating
How AI will Impact IT Service Management
If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering the business workflow to its best form.
Why Your Employee IT Self-Service Needs Bots Instead of Portals
Robotic virtual assistants on the enterprise side are known for their ability to expedite internal inquiries and save time for employees. Reports estimate $8 billion in annual savings from chatbots, with 80 percent of businesses considering implementing them. Chatbots allow your
Different ways your business can use chatbots
‘80% of businesses want chatbots by 2020’ is projected by Oracle. While there are some are rule-based chatbots built for simpler tasks, the story is treading towards AI powered chatbots for intelligent and complex tasks. Businesses have created personas that are
How Can AI Bots Increase IT Helpdesk Support Efficiency?
In the rapidly evolving digital landscape, enterprises are constantly facing challenges to balance the act of minimizing costs and driving efficiencies. In the enterprise, IT helpdesk has become an indispensable part of business operations. It is playing a critical role
