The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging digital and AI technologies is not so much an option
Thanks to artificial intelligence and machine learning technologies, today’s chatbots have become invaluable tools for customer service operations. They are not only streamlining and optimizing customer experiences at every stage in the service process but are also proving to be
30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT helpdesk – HDI Ensuring that an IT help desk or service
If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering the business workflow to its best form.
‘80% of businesses want chatbots by 2020’ is projected by Oracle. While there are some are rule-based chatbots built for simpler tasks, the story is treading towards AI powered chatbots for intelligent and complex tasks. Businesses have created personas that are
In the rapidly evolving digital landscape, enterprises are constantly facing challenges to balance the act of minimizing costs and driving efficiencies. In the enterprise, IT helpdesk has become an indispensable part of business operations. It is playing a critical role