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Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging
12 Jul
10 Powerful Benefits Of Chatbots In Customer Service
10 Powerful Benefits Of Chatbots In Customer Service Thanks to artificial intelligence and machine learning technologies, today’s chatbots have become invaluable tools for customer service operations. They are not only streamlining and optimizing customer experiences at every stage in the
30 Mar
How Chatbots Can Help IT Helpdesk Teams Hit SLA Target
How Chatbots Can Help IT Helpdesk Teams Hit SLA Target 30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT
19 Mar
How AI will Impact IT Service Management
How AI Will Impact IT Service Management If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering
07 Feb
Different ways your business can use chatbots
Different Ways Your Business Can Use Chatbots ‘80% of businesses want chatbots by 2020’ is projected by Oracle. While there are some are rule-based chatbots built for simpler tasks, the story is treading towards AI powered chatbots for intelligent and complex
26 Jan
How Can AI Bots Increase IT Helpdesk Support Efficiency?
How Can AI Bots Increase IT Helpdesk Support Efficiency? In the rapidly evolving digital landscape, enterprises are constantly facing challenges to balance the act of minimizing costs and driving efficiencies. In the enterprise, IT helpdesk has become an indispensable part