IT helpdesk Archives

Jagan Jami

March 30, 2020

Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges

The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging digital and AI technologies is not so much an option but a necessity. One significant area where digital transformation has…

10 Powerful Benefits Of Chatbots In Customer Service The Smarketers Blog Image

Abhishek Shanbhag

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July 12, 2018

10 Powerful Benefits Of Chatbots In Customer Service

Thanks to artificial intelligence and machine learning technologies, today’s chatbots have become invaluable tools for customer service operations. They are not only streamlining and optimizing customer experiences at every stage in the service process but are also proving to be helpful aids to customer service representatives. Here are 10 powerful…

Rakesh Reddy

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March 30, 2018

How Chatbots Can Help IT Helpdesk Teams Hit SLA Target

30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT helpdesk– HDI Ensuring that an IT help desk or service desk is running hassle free at all times is an ongoing…

Abhishek Shanbhag

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March 19, 2018

How AI will Impact IT Service Management

If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering the business workflow to its best form. In fact, ITSM organizations have started using AI to achieve…

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Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges

10 Powerful Benefits Of Chatbots In Customer Service

How Chatbots Can Help IT Helpdesk Teams Hit SLA Target

How AI will Impact IT Service Management

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