01 Mar
Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer and
19 Dec
Chatbots: The Past, Present, And Future
Chatbots: The Past, Present, And Future Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing
09 Nov
How To Make A Chatbot Intelligent?
How To Make A Chatbot Intelligent? Artificial intelligence (AI) has mostly been an obsession for research departments and development shops. Recently, however, the potential business ROI for the enterprise community in the form of amplified customer/employee digital experience extended intelligent
26 Oct
5 Top Contact Center Automation Trends to Watch For: RPA, Chatbots, and More!
5 Top Contact Center Automation Trends To Watch For: RPA, Chatbots, And More! the importance of automation in customer contact centers Customer service as an industry has boomed over the past decade and a half and is valued at $350 billion. Knowing