How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers

How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe.  However, we are still not at a point wherein human

When Should A Chatbot Initiate A Human Handoff
When Should A Chatbot Initiate A Human Handoff?

When Should A Chatbot Initiate A Human Handoff? While chatbots today are becoming  intelligent enough to address several simple and complex queries of users, there will always be situations where a conversation needs a human touch and should be handed

A Comprehensive Guide To Understanding Chatbot
A Comprehensive Guide To Understanding Chatbots

A Comprehensive Guide To Understanding Chatbots What is a chatbot The past and the present of chatbots What are chatbots capable of doing? Important chatbot features you should be aware of Use cases and benefits &nbsp &nbsp &nbsp &nbsp Functions

It Help Desk Challenges
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges

Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging

Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots

Understanding The Role Of Sentiment Analysis In Chatbots Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer  and

Chatbots The Past Present And Future 1
Chatbots: The Past, Present, And Future

Chatbots: The Past, Present, And Future Chatbots currently are one of the most popular AI technologies in the enterprise world.Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing IT

Subscribe to our monthly newsletter to get the latest updates directly to your mailbox!

2021 Acuvate. All rights reserved