13 Oct
How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe. However, we are still not at a point wherein human
18 Sep
When Should A Chatbot Initiate A Human Handoff?
When Should A Chatbot Initiate A Human Handoff? While chatbots today are becoming intelligent enough to address several simple and complex queries of users, there will always be situations where a conversation needs a human touch and should be handed
25 Jul
A Comprehensive Guide To Understanding Chatbots
A Comprehensive Guide To Understanding Chatbots What is a chatbot The past and the present of chatbots What are chatbots capable of doing? Important chatbot features you should be aware of Use cases and benefits         Functions
30 Mar
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges
Amid COVID-19, How Are Chatbots Solving IT Help Desk Challenges The COVID-19 pandemic has been a serious wake up call for companies which put digital transformation and AI adoption in the back-burner. It made us all realize that adopting emerging
01 Mar
Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer and
19 Dec
Chatbots: The Past, Present, And Future
Chatbots: The Past, Present, And Future Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing