20 Jun
A Quick Guide to Assess your Chatbot’s Maturity
A Quick Guide to Assess your Chatbot’s Maturity Conversational AI platforms — chatbots, voice assistants, and AI-driven virtual assistants, have become the go-to medium of interaction within enterprises — be it, customers or employees. Automating conversations through chatbots not only
30 Jul
4 Ways Chatbots Are Making Life Easier for Remote Workers
4 Ways Chatbots Are Making Life Easier for Remote Workers In 2021, artificial intelligence will recover 6.2 billion hours of worker productivity globally. ~ Gartner When the COVID-19 pandemic began last year, organizations had to face a startling reality –
21 Jun
5 Reasons For Enterprise Chatbot Failure and How to avoid them
5 Reasons For Enterprise Chatbot Failure and How to avoid them A Forrester Report declared that “the majority of chatbots were poorly- implemented, systematically ruining customer experiences and – in the case of the worst incarnations – nothing more than
30 Dec
Understanding Digital Customer Service And How To Improve It
Understanding Digital Customer Service and How to Improve it The digital world has changed the buying process! Customers today are well-informed of products and the market. When they enter stores or talk to a sales representative, today’s customers already know
18 Dec
Top 6 Customer Experience Trends For 2021
Top 6 Customer Experience Trends For 2021 2020 has changed Customer Experience (CX) in an unprecedented way for both customers and brands. The previous “nice to have” experience improvements became “must to have” to ensure customers stay engaged. As the
27 Oct
How Chatbots Can Boost The Customer Retention Rate
How Chatbots Can Boost The Customer Retention Rate As the world worked together to curb the COVID-19 pandemic, 2020 became the year when businesses were concerned with retaining customer loyalty, even if it meant taking a temporary hit to the