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6 Ways Chatbots Can Help Improve Customer Engagement In Cpg & Retail Industry
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December 29, 2021

6 ways chatbots can help improve customer engagement in CPG & Retail industry

Juniper’s recent study, “Conversational Commerce: Market Outlook, Emerging Opportunities, and Forecasts 2021-2025,” has highlighted that the total spend over conversational commerce channels will reach $290 billion by 2025. Conversational commerce leverages chatbots, messaging, and digital voice assistants to automate retail transactions and payments. Chatbots shall process $145 billion of the…
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chatbots transform customer experience
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December 1, 2021

23 Experts Share How Chatbots Will Transform Customer Experience in 2022

The COVID-19 pandemic has transformed customer behaviours in an unprecedented way. In order to adapt to the sudden shift towards interacting with customers on digital channels, organizations across the globe have swiftly implemented chatbots to improve customer self-service, provide information, deliver continuous and cost-effective support and delight customers with personalized…
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Conversational AI For Your Business
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November 22, 2021

All you need to know about conversational AI + what’s in it for your business

Ever since the pandemic wreaked havoc on the entire business landscape, customer and employee experiences (CX and EX) have transformed drastically. With the advent of various technologies, customers now expect personalized, immersive, and end-to-end brand engagement. Even employees are now considered customers of a digital world— expecting seamless collaboration and…
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