01 Dec
23 Experts Share How Chatbots Will Transform Customer Experience in 2022
23 Experts Share How Chatbots Will Transform Customer Experience in 2022 The COVID-19 pandemic has transformed customer behaviours in an unprecedented way. In order to adapt to the sudden shift towards interacting with customers on digital channels, organizations across the
15 Feb
How can AI and chatbots improve support agent experience & productivity
How can AI and chatbots improve support agent experience & productivity According to a survey, post-covid, 59% of customers will care even more about customer experience than they did in the “before times” when deciding which companies to support or
05 Feb
Using AR and chatbots to increase customer engagement
Using AR and chatbots to increase customer engagement Customers seek personalization while shopping for products. With most of the purchasing happening online, businesses are turning to advanced technologies to facilitate more interactive and engaging buying experiences for their customers. An
22 Jan
7 Advanced Chatbot Features To Consider in 2021
7 Advanced Chatbot Features To Consider in 2021 80% of businesses are expected to have some sort of chatbot automation by 2021. Business Insider The year 2020 has seen an unprecedented rise in the use of chatbots. Amidst the uncertainties
18 Dec
Top 6 Customer Experience Trends For 2021
Top 6 Customer Experience Trends For 2021 2020 has changed Customer Experience (CX) in an unprecedented way for both customers and brands. The previous “nice to have” experience improvements became “must to have” to ensure customers stay engaged. As the
05 Nov
Why Voice Bots Are The Future Of Contact Center Customer Service
Why Voice Bots Are The Future Of Contact Center Customer Service 2020 is the year of customer service transformation. The unique challenges posed by the COVID-19 pandemic caused a wave of uncertainty and panic among consumers. Customers’ natural tendency to