Building A Resilient Customer Service During Uncertain Times
The onset of the Covid-19 pandemic has posed some unprecedented challenges to both public and private organizations. Measures implemented to control the spread of the virus and the impact caused by them have created confusion, uncertainty, and fear amongst consumers.The
How Banks Are Leveraging Conversational AI Amid COVID-19
The onset of the COVID-19 pandemic has brought some unprecedented business issues to the forefront. One of the major industries that is compelled to accelerate its digital transformation initiatives is banking.As social distancing becomes the new norm, the need for
Conversational IVR: The what, why and how
Today’s modern customers want more - They expect faster resolution to issues, personalized experiences and effective self-service. Even though traditional IVR systems are deployed with an intention to provide self-service via phone, reduce call volume and increase agent productivity, these
