03 Jun
The Aggregator Bot: Unify Multiple Chatbots Into A Single Bot
The Aggregator Bot: Unify Multiple Chatbots Into A Single Bot As the adoption of chatbots continues to increase, organizations are building and deploying specialized chatbots for each function or department. With the growing demand for chatbots for different use cases,
24 May
Understand The Chatbot Integrations With Different Enterprise Systems
Understand The Chatbot Integrations With Different Enterprise Systems Chatbots are seeping into our everyday lives with their seamlessness and convenience. Gartner predicts that 85% of customer interactions will be held without human intervention in 2020. Business leaders recognize the cost
15 May
Chatbots Glossary – 35 Terms You Need To Know
Chatbots Glossary – 35 Terms You Need To Know Chatbots have gone so mainstream that most people know what they are and their various applications. However, not many people can talk fluidly about it without asking for explanations on certain
10 May
7 Ways To Improve FCR At Your Contact Center
7 Ways To Improve FCR At Your Contact Center First Call Resolution (FCR) is an indispensable metric for contact centres to measure and improve. Research conducted by Ascent Group suggests that 60% of companies measuring FCR for a year or
19 Apr
7 Tools To Build Chatbots Without Coding
7 Tools To Build Chatbots Without Coding Conventionally, it required extensive knowledge, skill and substantial coding, support, maintenance, and manual work to build chatbots from the ground up. Large amounts of time and money expended into building chatbots ultimately did
09 Apr
6 Factors To Consider When Selecting Your First AI Pilot Project
6 Factors To Consider When Selecting Your First AI Pilot Project According to Gartner’s CIO Agenda Survey, 46 percent of CIOs have plans to adopt AI in their corporate realm. Over the past few years, AI has impacted various functions