25 Jan
How can conversational AI help win the digital shelf?
How can conversational AI help win the digital shelf? Amidst the ongoing move from brick-and-mortar to online shopping, the number of digital buyers has jumped drastically. In 2020, during the peak of the COVID-19 pandemic, over two billion people purchased
29 Dec
6 ways chatbots can help improve customer engagement in CPG & Retail industry
6 ways chatbots can help improve customer engagement in CPG & Retail industry Juniper’s recent study, “Conversational Commerce: Market Outlook, Emerging Opportunities, and Forecasts 2021-2025,” has highlighted that the total spend over conversational commerce channels will reach $290 billion by
22 Dec
7 Ways Marketing Bots Can Drive Lead Generation
7 Ways Marketing Bots Can Drive Lead Generation Research by Outgrow shows that 3 in 5 millennials have used chatbots at least once in their lives. Additionally, Gartner states that by 2023, 30% of customer service organizations will deliver proactive
03 Dec
Optimize your customer support in this holiday season using customer engagement bots
Optimize your customer support in this holiday season using customer engagement bots The holiday season is around the corner. With the festive cheer comes higher sales, more revenue, and significant work for the customer support teams of e-commerce businesses. Increased
01 Dec
23 Experts Share How Chatbots Will Transform Customer Experience in 2022
23 Experts Share How Chatbots Will Transform Customer Experience in 2022 The COVID-19 pandemic has transformed customer behaviours in an unprecedented way. In order to adapt to the sudden shift towards interacting with customers on digital channels, organizations across the
29 Nov
From hire to retire – How chatbots can automate employee engagement
From Hire to retire – How chatbots can automate employee engagement By 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis. ~ Gartner Over the past year, amidst the COVID-19 pandemic, the business landscape has