Chatbots are the latest emerging technologies used by organizations to improve customer service and reduce costs. Most companies today have deployed chatbots in various messaging apps, websites and portals to provide the first line of service and self-help to customers.
According to a report featured by Business Insider, 80% of businesses want chatbots by 2020! Chatbots today are being deployed across large, medium and small organizations to simplify business workflows and reduce customer service costs. Chatbots provide seamless self-service options to your customers