11 Sep
How Different CPG Companies Are Using Chatbots To Drive Customer Experience
How Different CPG Companies Are Using Chatbots To Drive Customer Experience The importance of personalized customer experience in the CPG (Consumer Packaged Goods) industry cannot be overstated. However, this is easier said than done. The sheer scale of engaging personally
08 Aug
Understanding The Difference Between A Chatbot And A Virtual Assistant
Understanding The Difference Between A Chatbot And A Virtual Assistant Gartner predicts that by 2020, 25 percent of customer service and support operations will integrate bot technology of some kind. Chatbots and Virtual Assistants (VA) are a result of this
22 Apr
9 Components Of A High-Performing Chatbot
9 Components Of A High-Performing Chatbot Chatbot conversations will deliver $8 billion in cost savings by 2022– Juniper Research Chatbots are being widely used by businesses. But what does it take to build a truly advanced and enterprise-grade chatbot? Let’s
16 Mar
How Chatbots Are Helping The Fight Against The COVID-19 Crisis
How Chatbots Are Helping The Fight Against The COVID-19 Crisis As the impacts of the pandemic deepen and governments continue to enforce social quarantine to “flatten the curve”, it is innovative technologies like chatbots that are coming to the rescue.
14 Feb
12 Experts Share The Biggest Chatbot Trends For 2020!
12 Experts Share The Biggest Chatbot Trends For 2020! In the past decade, we have seen the emergence of several AI technologies. And one of the most significant one among them are chatbots. In the last few years, we have
11 Nov
Why are we excited about Power Virtual Agents?
Why Are We Excited About Power Virtual Agents? At this year’s Ignite , Microsoft made several announcements related to conversational AI and chatbots. One of the key announcements that caught our attention is the launch of Power Virtual Agents as a part