22 Jan
7 Advanced Chatbot Features To Consider in 2021
7 Advanced Chatbot Features To Consider in 2021 80% of businesses are expected to have some sort of chatbot automation by 2021. Business Insider The year 2020 has seen an unprecedented rise in the use of chatbots. Amidst the uncertainties
10 Jan
9 Major Chatbot Trends for 2021
9 Major Chatbot Trends for 2021 It goes without saying that in 2020, AI & chatbots have accelerated digital transformation journeys of enterprises across the globe. Due to the unique challenges posed by the pandemic, customers’ shopping habits transitioned to
23 Dec
9 Contact Center Trends For 2021
9 Contact Center Trends for 2021 The COVID-19 pandemic reshaped the entire business landscape. As customer behavior shifted from physical interactions to contactless digital transactions, businesses found themselves unable to cater to the emerging support and customer service needs. Contact
05 Nov
Why Voice Bots Are The Future Of Contact Center Customer Service
Why Voice Bots Are The Future Of Contact Center Customer Service 2020 is the year of customer service transformation. The unique challenges posed by the COVID-19 pandemic caused a wave of uncertainty and panic among consumers. Customers’ natural tendency to
27 Oct
How Chatbots Can Boost The Customer Retention Rate
How Chatbots Can Boost The Customer Retention Rate As the world worked together to curb the COVID-19 pandemic, 2020 became the year when businesses were concerned with retaining customer loyalty, even if it meant taking a temporary hit to the
13 Oct
How Chatbots And Human Agents Together Will Transform Contact Centers
How Chatbots And Human Agents Together Will Transform Contact Centers As chatbots are gaining traction, their various benefits for customer service are being extolled by business leaders across the globe. However, we are still not at a point wherein human