Chabot Builder platform Archives - Page 6 of 7

Abhishek Shanbhag

March 23, 2018

Chatbots: AI’s Most Practical Use Case for The Digital Workplace

WHAT DOES A DIGITAL WORKPLACE STAND FOR? A survey by the SMG/CMSWire and Digital Workplace Group as an industry insight for the 2017 Digital Workplace Experience conference revealed that 95 percent of organizations agree that a digital workplace is important. There are several definitions of a digital workplace, so it’s really important…

Abhishek Shanbhag

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March 19, 2018

How AI will Impact IT Service Management

If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering the business workflow to its best form. In fact, ITSM organizations have started using AI to achieve…

Poonam Chug

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February 28, 2018

Human Hand-off in Service Desk Bots

Have you ever wondered if your Bot is “intelligent” enough to handle all possible conversations with the end user? What if the Bot needs to transition the conversation to a live human agent to ensure maximum end user satisfaction? The Bot should be smart enough to recognize when it needs to hand-off…

Jagan Jami

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February 7, 2018

Different ways your business can use chatbots

‘80% of businesses want chatbots by 2020’ is projected by Oracle. While there are some are rule-based chatbots built for simpler tasks, the story is treading towards AI powered chatbots for intelligent and complex tasks. Businesses have created personas that are ubiquitous and have multiplied presence. Chatbots come with the privilege…

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