06 Apr
How Chatbots are Revolutionizing The HR Department
How Chatbots Are Revolutionizing The HR Department From recruitment to onboarding to delivering a stellar employee experience to reducing cost-per-contact, Chatbots offer numerous use cases for the HR department. As someone who helped deploy multifaceted HR chatbots for Fortune 500
30 Mar
How Chatbots Can Help IT Helpdesk Teams Hit SLA Target
How Chatbots Can Help IT Helpdesk Teams Hit SLA Target 30 percent of tickets are password-reset related despite the fact that 69% of support teams allow their customers to reset at least some of their passwords without contacting the IT
23 Mar
Chatbots: AI’s Most Practical Use Case for The Digital Workplace
Chatbots: AI’s Most Practical Use Case For The Digital Workplace WHAT DOES A DIGITAL WORKPLACE STAND FOR? A survey by the SMG/CMSWire and Digital Workplace Group as an industry insight for the 2017 Digital Workplace Experience conference revealed that 95 percent of
19 Mar
How AI will Impact IT Service Management
How AI Will Impact IT Service Management If anyone were to put together a list of technologies with the greatest potential, Artificial Intelligence (AI) would undoubtedly top it. AI is maximizing effective utilization of technology in the workplace and altering
13 Mar
How Chatbots Help HR Managers Improve Employee Experience and Reduce Cost per Contact
How Chatbots Help HR Managers Improve Employee Experience And Reduce Cost Per Contact Imagine the spike in productivity if each of your employees is empowered with a knowledgeable and personalized assistant at no further resource cost. With the proliferation and
07 Mar
What are enterprise chatbot platforms and what are they for?
What Are Enterprise Chatbot Platforms And What Are They For? “Bots are the new apps” says Microsoft CEO Satya Nadella, “Individual apps are out, Bots are in” says Gartner. While Chatbots are the new technological buzzword in the enterprise world,