28 Jan
How chatbots help you reduce customer service costs
How Chatbots Help You Reduce Customer Service Costs As businesses today incorporate AI and automation technology into their customer service workflows and day to day business in general, chatbots are a high-value addition to the mix. However, what business stakeholders
16 Jan
7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing
19 Dec
Chatbots: The Past, Present, And Future
Chatbots: The Past, Present, And Future Chatbots currently are one of the most popular AI technologies in the enterprise world. Bots are being deployed for different functions of an organization – be it engaging customers, training employees, driving sales, providing
10 Dec
RPA Bots: Understanding The Chatbot And RPA Integration
RPA Bots: Understanding The Chatbot And RPA Integration “AS AI BECOMES MORE COMMON, APPLICATIONS THAT EMPLOY IT MUST WORK EFFECTIVELY WITH OTHERS EMPLOYING SIMILAR TECHNOLOGIES, WHICH WILL RESULT IN CHAINS AND MESHES OF AI SYSTEMS THAT WORK SIMULTANEOUSLY TOWARD THEIR
24 Aug
10 Key Chatbot Implementation Considerations You Should Be Aware Of
10 Key Chatbot Implementation Considerations You Should Be Aware Of According to a report featured by Business Insider, 80% of businesses want chatbots by 2020! Chatbots today are being deployed across large, medium and small organizations to simplify business workflows and reduce customer
14 Aug
Major Artificial Intelligence Applications In The Telecommunications Industry
Major Artificial Intelligence Applications In The Telecommunications Industry Over the last few decades, the telecom industry has rapidly shifted from basic phone and internet services to a far more evolved space featuring mobile, wearables and automation, making it one of