Voice Technology Archives

Why Voice Bots Are The Future Of Contact Center Customer Service

Abhishek Shanbhag

November 5, 2020

Why Voice Bots Are The Future Of Contact Center Customer Service

2020 is the year of customer service transformation. The unique challenges posed by the COVID-19 pandemic caused a wave of uncertainty and panic among consumers. Customers’ natural tendency to prefer voice call support over other self-service channels in times of crisis led to unprecedented call volumes and put tremendous pressure…

How Will Voice Bots Transform The Workplace In The New Normal V1

Rakesh Reddy

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July 22, 2020

How Will Voice Bots Transform The Workplace In The New Normal?

How Different CPG Companies Are Using Chatbots To Drive Customer Experience In response to the COVID-19 crisis, businesses have been focused on ensuring strong collaboration for their remote workforce by adopting new technologies such as modern intranets, cloud, and AI. However, now, when lockdowns ease but COVID-19 continues to loom,…

Abhishek Shanbhag

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January 4, 2019

How Voice Assistants Are Transforming The Enterprise Workplace

Leading industry analysts like Gartner predict that voice assistants are gaining a firm hold in the workplace. It is believed that by 2021, 25% of the entire digital workforce will use a virtual employee assistant. Another interesting prediction that Gartner makes is that by 2021 consumer and business spending on VPA speakers…

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