11 Nov
Why are we excited about Power Virtual Agents?
Why Are We Excited About Power Virtual Agents? At this year’s Ignite , Microsoft made several announcements related to conversational AI and chatbots. One of the key announcements that caught our attention is the launch of Power Virtual Agents as a part
29 Apr
Conversational IVR: The what, why and how
Conversational IVR: The What, Why And How Today’s modern customers want more – They expect faster resolution to issues, personalized experiences and effective self-service. Even though traditional IVR systems are deployed with an intention to provide self-service via phone, reduce
09 Apr
6 Factors To Consider When Selecting Your First AI Pilot Project
6 Factors To Consider When Selecting Your First AI Pilot Project According to Gartner’s CIO Agenda Survey, 46 percent of CIOs have plans to adopt AI in their corporate realm. Over the past few years, AI has impacted various functions
01 Mar
Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer and
11 Feb
Top 5 Myths About AI You should stop believing
Top 5 Myths About AI You Should Stop Believing As much as AI and its abilities are being spoken about and speculated today, there are quite a few myths that are doing the rounds as well. While some believe that
16 Jan
7 Actionable Tips To Reduce Contact Center Call Volume
7 Actionable Tips To Reduce Contact Center Call Volume Providing a great customer experience while reducing call volume and costs is the ultimate goal of any contact center. Over the years, contact centers have invested in various types of customer-facing