02 Apr
How is Conversational Search transforming the digital shopping experience?
How is Conversational Search transforming the digital shopping experience? Research by Forrester says, “Search is a primary tool for customers throughout their life cycle. More than 90% of the consumers use one of the search channels offered (mostly general Internet
22 Mar
11 Examples of Facebook Messenger Chatbots To Take Inspiration From
11 Examples of Facebook Messenger Chatbots To Take Inspiration From With consumers demanding 24X7 assistance in various industries, including retail, banking, health, finance, etc., chatbots and virtual assistants are rapidly gaining traction. Facebook Messenger bots have proven to be one
03 Mar
Building A Power BI Chatbot Using Power Virtual Agents
Building A Power BI Chatbot Using Power Virtual Agents Have you ever wondered if accessing data from Power BI can be made faster? And manually skimming through various dashboards and filtering the unwanted information might not be the only way
25 Feb
Using AI to Accelerate Competitive Advantage
Using AI to Accelerate Competitive Advantage Today’s business landscape is significantly tech-driven, and AI is at the heart of this change. Indeed, for an organization to fully reap the benefits of artificial intelligence, it is no longer sufficient to experiment
23 Dec
9 Contact Center Trends For 2021
9 Contact Center Trends for 2021 The COVID-19 pandemic reshaped the entire business landscape. As customer behavior shifted from physical interactions to contactless digital transactions, businesses found themselves unable to cater to the emerging support and customer service needs. Contact
18 Dec
Top 6 Customer Experience Trends For 2021
Top 6 Customer Experience Trends For 2021 2020 has changed Customer Experience (CX) in an unprecedented way for both customers and brands. The previous “nice to have” experience improvements became “must to have” to ensure customers stay engaged. As the