22 Nov
All you need to know about conversational AI + what’s in it for your business
All you need to know about conversational AI + what’s in it for your business Ever since the pandemic wreaked havoc on the entire business landscape, customer and employee experiences (CX and EX) have transformed drastically. With the advent of
08 Nov
How are chatbots transforming the oil and gas industry
How are chatbots transforming the oil and gas industry? While oil and gas (O&G) is one of the most valuable commodities, the industry witnessed a severe slump in demand amidst movement restrictions and social and economic challenges created by the
01 Nov
Deploy Employee Experience Chatbots in Microsoft Teams
Deploy Employee Experience Chatbots in Microsoft Teams Over the past year, Microsoft customers have spent most of their time collaborating and working within Teams. Indeed, with 145 million daily active users, Microsoft Teams has emerged as the go-to platform for
11 Oct
Improve Your Customer Effort Score with Conversational AI
Improve Your Customer Effort Score with Conversational AI 96% of customers with a high-effort service interaction become more disloyal compared to just 9% who have a low-effort experience. ~ Gartner In recent times, customer-centricity has led to the emergence of
04 Oct
5 Advanced Capabilities to look for in an IT Helpdesk Bot
5 Advanced Capabilities to look for in an IT Helpdesk Bot The past year has witnessed the rapid adoption of IT helpdesk chatbots as remote work increased and companies received an influx of IT service requests. With employees trying to
17 Sep
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience
Customer Service and Beyond: Harnessing Chatbots to transform the customer experience We are all aware of how organizations are using chatbots to provide exceptional customer service. Statistics say, “By 2023, more than 60% of all customer service engagements will be