23 Nov
Power Virtual Agents & Power Automate – Truly Powerful!
Power Virtual Agents & Power Automate – Truly Powerful! Introduction Power Virtual Agents (PVA) and Power Automate (PA), formerly called Flows, are Microsoft’s latest AI innovations and a part of their Power Platform. Enterprises can use these tools separately to
30 Jun
Choosing your Conversational AI Platform
Choosing your Conversational AI Platform With the growing popularity of conversational AI as a facilitator delivering instant, personalized, and meaningful engagement to customers and employees, the market is flooded with constantly evolving tools and solutions that make this a reality.
10 Jun
Transforming The Retail Experience with Metaverse and Virtual assistants
Transforming The Retail Experience with Metaverse and Virtual assistants Metaverse is the next big thing for retail! Everyone is talking about it. And why not? The global pandemic has brought us closer to the digital world like never before, throwing
24 May
Top Voice Bot Use Cases In Different Industries
Top Voice Bot Use Cases In Different Industries A few years back, voice search and voice-based assistants were more a novelty than common parlance. With the advent of more powerful AI, natural language processing (NLP), and speech recognition technologies, AI-based
18 May
Total Experience in the Age of Conversational AI Platforms
Total Experience in the Age of Conversational AI Platforms This new decade that began with the COVID-19 pandemic ushered in an era of business experiences that are mobile, remote, and digital-centric. The keywords here being “experiences” and “digital.” Yes, we
29 Mar
Conversational Commerce – The Next Big Thing in Customer Experience
Conversational Commerce – The Next Big Thing in Customer Experience Modern-day online brand experience is all about having meaningful conversations to help customers cut through the clutter. Reports suggest that 86% of shoppers expect a quick, personalized experience when interacting