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Poonam Chug

Discover fresh insights and innovative ideas by exploring our blog,  where we share creative perspectives

Human Hand Off
February 28, 2018

Human Hand-off in Service Desk Bots

Have you ever wondered if your Bot is “intelligent” enough to handle all possible conversations with the end user? What if the Bot needs to transition the conversation to a live human agent to ensure maximum end user satisfaction? The Bot should be smart enough to recognize when it needs to hand-off…

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