Conversational Commerce in various Social Channels We live in an era where artificial intelligence (AI) has taken over every aspect of our being. And customer experience (CX) is not alien to it. As the world embraces new-age customer experiences (CX)
Top Voice Bot Use Cases In Different Industries A few years back, voice search and voice-based assistants were more a novelty than common parlance. With the advent of more powerful AI, natural language processing (NLP), and speech recognition technologies, AI-based
How is Conversational Search transforming the digital shopping experience? Research by Forrester says, “Search is a primary tool for customers throughout their life cycle. More than 90% of the consumers use one of the search channels offered (mostly general Internet
A Comprehensive Guide To Understanding Chatbots What is a chatbot The past and the present of chatbots What are chatbots capable of doing? Important chatbot features you should be aware of Use cases and benefits         Functions
How Different CPG Companies Are Using Chatbots To Drive Customer Experience In response to the COVID-19 crisis, businesses have been focused on ensuring strong collaboration for their remote workforce by adopting new technologies such as modern intranets, cloud, and AI.