Understanding The Role Of Sentiment Analysis In Chatbots
Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer and employee experience, chatbots emerge as a front-runner.According to Gartner,
7 quick tips for designing a chatbot personality
One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich, personalized and relatable conversations with users and establishes
