16 Sep
Improve Employee training and Engagement with Knowledge Bots
Improve Employee Training and Engagement With Knowledge Bots Rapidly increasing digitization and the emergence of hybrid working practices have resulted in a permanent shift in the kind of experiences employees expect at the workplace. Just as modern-day customers want faster,
04 Aug
Top use cases of Chatbots in the Banking and Finance Industry
Top Use Cases of Chatbots in the Banking and Finance Industry Chatbots have come a long way since the first time they were used by a banking application in 2015. With advancements in AI, NLP, and new communication channels like
30 Jun
Choosing your Conversational AI Platform
Choosing your Conversational AI Platform With the growing popularity of conversational AI as a facilitator delivering instant, personalized, and meaningful engagement to customers and employees, the market is flooded with constantly evolving tools and solutions that make this a reality.
01 Mar
Understanding The Role Of Sentiment Analysis In Chatbots
Understanding The Role Of Sentiment Analysis In Chatbots Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer and
20 Feb
7 quick tips for designing a chatbot personality
7 Quick Tips For Designing A Chatbot Personality One of the key factors for creating better conversational user experiences (CUX) and driving chatbot user adoption is the chatbot personality. Having the right personality enables the chatbot to conduct human-like, rich,