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Choosing Your Conversational AI Platform

Choosing your Conversational AI Platform

With the growing popularity of conversational AI as a facilitator delivering instant, personalized, and meaningful engagement to customers and employees, the market is flooded with constantly evolving tools and solutions that make this a reality. In fact, conversational AI is expected to mature into a $1.3 billion market by 2025,…
Understanding The Role Of Sentiment Analysis In Chatbots

Understanding The Role Of Sentiment Analysis In Chatbots

Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer  and employee experience, chatbots emerge as a front-runner. According to Gartner, 70% of white-collar workers will engage with conversational platforms…

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