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Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe
September 12, 2022

Top 5 Ways Intelligent Virtual Assistants Augment Customer Contact Centers in Europe

In today’s fast-paced, digital-first world, customer needs and expectations continue to rise, raising the demand for customer contact centers all over the globe.  In Europe, particularly, the change in customer demographics and the growing popularity of e-commerce has led to increasing pressure on contact centers for customer support. Here, companies,…
Understanding The Role Of Sentiment Analysis In Chatbots

Understanding The Role Of Sentiment Analysis In Chatbots

Chatbot technology has had an undeniable impact on digital transformation of organizations; customer experience management, in particular. When we talk about conversational AI solutions and other AI-based applications for augmenting customer  and employee experience, chatbots emerge as a front-runner. According to Gartner, 70% of white-collar workers will engage with conversational platforms…

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